Return policy

It may happen that you want to return an order. Perhaps because you are not satisfied with the product or maybe there is another reason why you do not want the order after all. Whatever the reason, you have the right to cancel your order within 14 days after receipt without stating a reason.

After cancellation, you have an additional 14 days to return the product. You will then be credited the full order amount including shipping costs. Only the costs for the return from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, please consult the website of your carrier for exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all supplied accessories and, if reasonably possible, in its original condition and packaging. To exercise this right, you can contact us via info@vincentbroer.nl. We will then refund the owed order amount within 14 days after registering your return, provided that the product has already been returned to us in good order.

If the product is damaged or if the packaging is more damaged than necessary to try the product, we may pass on this depreciation to you. Therefore, handle the product with care and make sure it is properly packaged for a return.